Framework for writing error messages (AER)

Framework for writing error messages (AER):

Avoid: Best error message is the one that doesn't have to exist.
Explain: Help users understand what happen. Don't blame them.
Resolve: Users need to get things done. Make sure error message provides a helpful next step or a resolution.

Author: Michael J. Metts, Andy Welfle Type: #book Reference: Metts, Welfle (2020). Writing Is Designing Design isn't just visual. Words are…

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